Order & Payment

How do I place an order?

You only have to follow these simple steps:

1: Choose your product

2: Check Product information

3: Confirm Shopping Cart

4: Enter your email

5: Provide Delivery Detail

6: Choose your payment

7: Place your order

8: Receive order confirmation


Will I receive any order confirmation after placing an order?

Yes, you will! An order confirmation with order summary will be sent to you via Email right after you have placed your order with a successful transaction.


I have ordered and confirmed payment with Concept Audio. What should I do next?

Well, you are all caught up! All that is left to do now is wait for your parcel to arrive at your doorstep.

On the side note, you will be receiving an Order Number and a confirmation email upon a successful transaction. You may also use the Order Number to track the progress of your order on our Order Tracking Page , and as reference to our Operation Team given if you have any further inquiries regarding your order.


How can I order without an account on Concept Audio website?

We strongly advise you to sign up an account with Concept Audio before making any purchases. Some discount codes only applicable if you are logged in to your account and we do not want you to miss out on our special discounts and promotions. Click here to sign up! It will only take you 2 minutes.


Can I call Concept Audio to place an order?

Given if your choice of payment method is Cash On Delivery, you may contact us and we can place your order for you.

For other type of payment methods, you may call us for step-by-step assistance on how to place order. We are not able to place an order for you if your choice of payment method is as listed above for your security reasons.


Will I receive any order confirmation after placing an order?

An order confirmation with order summary will be sent to you through email right after you have placed your order. We will also send email notifications to keep you updated frequently on your order status.


I am unable to add my selected item to my cart, why is this happening?

Your selected item might have a limited stock quantity. If you are unable to select the item to your cart, there are high chances that someone else already did and the product is now out of stock. Kindly refresh the page after for the stock to be updated and you may try again.


I have selected an item to my cart earlier but it has disappeared from my cart and I couldn’t find the item anymore?

If your chosen item has disappeared from your cart, it is most probably because it has run out of stock. Please refresh your page after 30-60 minutes for the stock to be updated. If the product still shows “in-stock” but you couldn’t purchase it, please contact us for further verification.


If I added the item in my cart, does it confirm my booking on that item?

When you added your desired item to the cart, it does not guarantee your booking of the item. If you do not proceed to checkout and made payment immediately, your item still is subjected to change in stock, price and discounts rule.