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Return & Exchange Policy

Goods sold are not returnable / refundable. 


In the unlikely case that you are not satisfied with your purchase (e.g. damaged during shipment, wrong item/type/shade/etc), please follow the step-by-step guide:

  1. . Email enquiry@conceptaudio.com.my with the subject '[Your Order No] Return/Exchange Request’ and include your order number, name, the reason for the return/exchange, attach any supportive material/image.
  2.  We will begin to process your request. Once your return request is approved, our team will follow up for assistance via email. 

 

Kindly inform us within 3 days upon receipt of goods. Otherwise, your request will not be processed.

 

If you still need help , please contact our customer service for support. We will try our level best to reply to your enquiry within 48 working hours.